At Deep House Keepers, we are committed to ensuring customer satisfaction. However, we understand that unexpected situations may arise. Below are our guidelines for refunds and cancellations.

Refunds

Refund requests are reviewed on a case-by-case basis, considering the following criteria:

• 1. Service not performed:
  If the scheduled service was not completed and no rescheduling occurred, a full refund will be issued.

• 2. Quality issues:
  If you are dissatisfied with the cleaning service, please contact us within 24 hours after the service. In these cases, we offer:

  • A follow-up visit to correct the reported issues, or

  • A partial refund, depending on the situation.

• 3. Cancellation in advance:

  • Cancellations made at least 24 hours in advance are eligible for a full refund.

  • Cancellations made less than 24 hours in advance may be subject to an administrative fee.

• 4. Exceptional cases:
  Situations beyond the client’s control, such as emergencies or mistakes on our part, may be eligible for a full refund.

⚠ Important: Refunds are not guaranteed in all cases. Each request is evaluated based on specific circumstances and the client’s history.

To request a refund, please contact us at info@deephousekeepers.com, providing service details and the reason for your request. Processing may take up to 10 business days and will be issued via the original payment method.

Cancellations

We understand that plans can change. To cancel or reschedule a service, please follow these guidelines:

• Cancellations made more than 24 hours in advance: No charge.

• Cancellations made less than 24 hours in advance: May be subject to an administrative fee.

• No-shows without prior notice: The full service amount will be charged.

To cancel or reschedule, please contact us  info@deephousekeepers.com.

Service Areas

We currently provide services in the following locations:

• Miami

• Mississauga

• Montreal

Business Hours

Our services are available Monday to Saturday, from 8 AM to 6 PM. Requests received outside these hours will be processed on the next business day.

Response Time

After submitting a service request, our team will contact you within 24 hours to confirm the booking.

If you have any questions or need more information, feel free to reach out to us. We are here to help!